Refund and Returns Policy

Return & Exchange Policy – Shivaraga
At Shivaraga, each piece is handcrafted with care, and we want you to love what you wear. If for any reason you are not fully satisfied with your purchase, we’re here to help.

Returns & Exchanges
We accept returns and exchanges within 7 days of delivery.

Products must be unused, unwashed, and in their original packaging with tags intact.

Sale items, custom orders, or made-to-measure pieces are non-returnable unless damaged.

How to Initiate a Return
Email us at contact@shivraga.com with your order number and reason for return.

Our team will guide you through the return/exchange process.

Once we receive and inspect the product, your refund or exchange will be processed within 5-7 business days.

Refunds
Refunds are issued to your original payment method.

Shipping charges are non-refundable.

If your return is approved, a refund will be processed within 5–7 business days.

Damaged or Defective Items
If you receive a damaged or defective product, please email us within 48 hours of receiving the item with photos, and we’ll make it right.

Privacy Policy – Shivaraga
Your privacy is important to us. At Shivaraga, we are committed to safeguarding your personal information and maintaining your trust.

Information We Collect
Name, contact number, email address, and shipping/billing address.

Payment information (processed securely via third-party gateways).

Browsing data (like IP address, cookies, and session info) to improve your experience.

How We Use Your Information
To process and deliver your orders.

To provide customer support and communicate order updates.

To send occasional updates or promotional offers (only if you opt-in).

To improve our website, services, and shopping experience.

Data Protection
We never sell or share your personal data with third parties, except those essential for order processing (like courier or payment partners).

Our website is SSL-encrypted to ensure secure transactions.

Your Rights
You can request access to or correction of your personal information at any time.

You can unsubscribe from marketing emails at any time via the link in the email.